Shipping policy

Last updated September 17, 2026

This Shipping Policy applies to eligible orders placed through www.iuoon.com. Business days mean Monday through Friday, excluding U.S. federal holidays.

1、Shipping Destinations

Iuoon ships to the United States, Canada, the United Kingdom, France, Germany, Italy, Australia, New Zealand, and other supported destinations in Europe and North America that appear at checkout. If a destination or shipping option is unavailable at checkout, we cannot ship the applicable order there at that time.

2、Order Processing

Standard processing time is 1–3 business days after successful order placement and any required payment, address, inventory, fraud-prevention, or security review. Holidays, promotions, payment review, inventory issues, or unusually high volume may require additional time.

3、Shipping Methods and Costs

Standard shipping is free for all eligible orders to supported destinations. The applicable carrier and method may vary by destination and package. Any optional expedited charge will be shown before payment.

4、Estimated Delivery

Estimated transit after dispatch is 6–9 business days. Estimated total delivery is approximately 7–12 business days from successful order placement. Timeframes are estimates and are not guaranteed delivery dates.

5、International Duties and Taxes

International shipments may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other government or carrier charges. Unless checkout expressly states these charges are included or collected, the recipient is responsible for them. Customs processing may delay delivery.

6、Order Confirmation and Tracking

An order confirmation acknowledges receipt but does not mean the order has shipped. Tracking is normally provided after dispatch when available and may require 24–72 hours to show carrier updates.

7、Shipping Addresses

Customers must provide complete and accurate shipping information. Contact us promptly if correction is needed. Changes cannot be guaranteed after processing begins. Incorrect information may cause delay, failed delivery, return to sender, or additional reshipment cost.

8、Delays and Delivery Issues

Weather, holidays, carrier disruption, customs, high volume, and other circumstances may delay delivery. If tracking shows delivered but the package cannot be found, check the address, delivery locations, household members, neighbors or building staff, and contact the carrier and Iuoon. We do not automatically deny assistance solely because tracking shows delivered.

9、Lost Damaged Incorrect or Missing Orders

Contact us with the order number, checkout email, tracking information, description, and photographs where relevant. We may conduct a carrier review and provide replacement, refund, prepaid return, reimbursement of reasonable return costs, or another appropriate solution depending on the circumstances and applicable law.

10、Failed Delivery and Returned Packages

Packages may be returned because of an incorrect address, refusal, failed delivery attempts, failure to collect, or unpaid import charges. Customer-caused returns may require disclosed reshipment costs. If Iuoon or the carrier is responsible, we will provide an appropriate resolution.

11、Changes and Contact

We may update this policy by posting a revised version and date. For shipping assistance, contact info@iuoon.com or +1 878-216-8446.